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{{Wikify}}
 
{{Wikify}}
A black screen crash or error occurs either while playing WoW or during the startup of WoW. There are many possibilities as to the cause of this crash, but there are some solutions and troubleshooting tips. Please note that this could be the result of either a hardware or software issue.
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A black screen crash or error occurs either while playing WoW or during the startup of WoW. There are many possibilities as to the cause of this crash, but there are some solutions and troubleshooting tips. Please note that this could be the result of either a hardware or software issue.
   
 
__TOC__
 
__TOC__
 
==Symptoms==
 
==Symptoms==
 
While playing:
 
While playing:
* The screen/monitor goes into a permanent 'sleep' mode, turns black, and cannot be removed from this state. Sometimes the cursor can still be seen and moved.
+
* The screen/monitor goes into a permanent 'sleep' mode, turns black, and cannot be removed from this state. Sometimes the cursor can still be seen and moved.
 
* The sound effects, background music, or any other audio in the game comes out of the speakers, but repeats itself in a choppy manner (sometimes.)
 
* The sound effects, background music, or any other audio in the game comes out of the speakers, but repeats itself in a choppy manner (sometimes.)
 
* A reboot is necessary to unfreeze the game, causing the player to most likely be killed if he is in a battle.
 
* A reboot is necessary to unfreeze the game, causing the player to most likely be killed if he is in a battle.
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===Apple Mac===
 
===Apple Mac===
   
A known cause of this problem on the Macintosh platform is the Multsampling option, which is found in the Game Menu: Options: Graphics: Display: Multisampling. The options available are 1x, 2x, 4x, 6x, or 8x multisampling. If you have this setting turned up too high for your GPU ( graphics processing unit; a.ka. video card) to handle properly this error may occur.
+
A known cause of this problem on the Macintosh platform is the Multsampling option, which is found in the Game Menu: Options: Graphics: Display: Multisampling. The options available are 1x, 2x, 4x, 6x, or 8x multisampling. If you have this setting turned up too high for your GPU ( graphics processing unit; a.ka. video card) to handle properly this error may occur.
   
 
==Solutions==
 
==Solutions==
  +
  +
===Using Wine===
  +
*If other methods are not working, the fastest and most reliable way of fixing this problem is to create a linux partition on your hard drive and run WoW in the "Wine" linux windows environment.
  +
*You will need; A 2GB usb key, at least 10GB or so free hard drive space.
  +
*After installing linux and wine you will need to add two overrides in the wine config settings to get the battle.net installer to work. Guides for this can be found online.
   
 
===Apple Mac===
 
===Apple Mac===
* Use Time Machine to replace the WTF, WDB, and Interface folders with older versions. These can be found in your World of Warcraft folder (usually found in the Applications folder). This is the best and simplest fix, only taking a matter of seconds.
+
* Use Time Machine to replace the WTF, WDB, and Interface folders with older versions. These can be found in your World of Warcraft folder (usually found in the Applications folder). This is the best and simplest fix, only taking a matter of seconds.
   
* If you are using an older version of the Mac OS or you don't have Time Machine enabled: Delete or copy and move the WTF, WDB, and Interface folders. Note: This method will reset your WoW preferences and your Add-On settings.
+
* If you are using an older version of the Mac OS or you don't have Time Machine enabled: Delete or copy and move the WTF, WDB, and Interface folders. Note: This method will reset your WoW preferences and your Add-On settings.
   
 
===Windows===
 
===Windows===
Line 34: Line 39:
 
** These folders are automatically created when you play WoW. Note that your interface or addons will reset.
 
** These folders are automatically created when you play WoW. Note that your interface or addons will reset.
 
* One the folders may be corrupt and removing them would solve the issue.
 
* One the folders may be corrupt and removing them would solve the issue.
===Update Drivers and System===
 
* One must have all the necessary drivers to play WoW crash/error-free.
 
* Identify the driver version for these hardware parts:
 
** Graphics card
 
** Motherboard
 
** Sound card
 
* One must also have at least version 9.0c of DirectX to play WoW.
 
**The latest version of DirectX can be found here: [http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3 DirectX]
 
* Driver downloads: [http://www.nvidia.com/Download/index5.aspx?lang=en-us nVidia] and [http://support.amd.com/us/gpudownload/Pages/index.aspx ATI]
 
* Update the system with Windows Update (or if running a Mac, update the system in the appropriate manner.)
 
 
===Run WoW in OpenGL Mode===
 
===Run WoW in OpenGL Mode===
 
* Right click the '''icon that is used to start WoW''' and select 'Properties'.
 
* Right click the '''icon that is used to start WoW''' and select 'Properties'.
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** Note the spaces after each word
 
** Note the spaces after each word
 
** It may be harder for one to troubleshoot the issue, though.
 
** It may be harder for one to troubleshoot the issue, though.
===Run Repair Utility===
+
===Run Repair Utility===
 
* Go to the WoW directory and look for 'Repair.exe'
 
* Go to the WoW directory and look for 'Repair.exe'
* Run 'Repair.exe' (if the file does not exist in your directory, run the WoW Launcher. Before you hit Play, look for 'Repair Tool' under the 'Help' menu.)
+
* Run 'Repair.exe' (if the file does not exist in your directory, run the WoW Launcher. Before you hit Play, look for 'Repair Tool' under the 'Help' menu.)
 
* This may have solved a corrupt file issue
 
* This may have solved a corrupt file issue
 
* Run WoW
 
* Run WoW
 
===Miscellaneous===
 
===Miscellaneous===
 
* Try closing all non-Windows-critical applications, and then run WoW.
 
* Try closing all non-Windows-critical applications, and then run WoW.
* The system may be getting too hot. Try carefully removing the side panel or case for troubleshooting and run WoW. This may be caused by insufficient cooling.
+
* The system may be getting too hot. Try carefully removing the side panel or case for troubleshooting and run WoW. This may be caused by insufficient cooling.
 
** Clean out all the dust inside of the computer. A can of compressed air is recommended.
 
** Clean out all the dust inside of the computer. A can of compressed air is recommended.
 
* Make sure there is a sufficient amount of power going to the computer. If not, install a power supply unit (PSU).
 
* Make sure there is a sufficient amount of power going to the computer. If not, install a power supply unit (PSU).

Latest revision as of 19:27, November 24, 2014

A black screen crash or error occurs either while playing WoW or during the startup of WoW. There are many possibilities as to the cause of this crash, but there are some solutions and troubleshooting tips. Please note that this could be the result of either a hardware or software issue.

SymptomsEdit

While playing:

  • The screen/monitor goes into a permanent 'sleep' mode, turns black, and cannot be removed from this state. Sometimes the cursor can still be seen and moved.
  • The sound effects, background music, or any other audio in the game comes out of the speakers, but repeats itself in a choppy manner (sometimes.)
  • A reboot is necessary to unfreeze the game, causing the player to most likely be killed if he is in a battle.

While starting WoW:

  • After a few minutes idle at the login screen (or immediately), the monitor goes into a permanent 'sleep' mode, turns black, and cannot be removed from this state.
  • The sound effects and/or background music comes out of the speakers, but repeats itself in a choppy manner (sometimes.)

CausesEdit

Apple MacEdit

A known cause of this problem on the Macintosh platform is the Multsampling option, which is found in the Game Menu: Options: Graphics: Display: Multisampling. The options available are 1x, 2x, 4x, 6x, or 8x multisampling. If you have this setting turned up too high for your GPU ( graphics processing unit; a.ka. video card) to handle properly this error may occur.

SolutionsEdit

Using WineEdit

  • If other methods are not working, the fastest and most reliable way of fixing this problem is to create a linux partition on your hard drive and run WoW in the "Wine" linux windows environment.
  • You will need; A 2GB usb key, at least 10GB or so free hard drive space.
  • After installing linux and wine you will need to add two overrides in the wine config settings to get the battle.net installer to work. Guides for this can be found online.

Apple MacEdit

  • Use Time Machine to replace the WTF, WDB, and Interface folders with older versions. These can be found in your World of Warcraft folder (usually found in the Applications folder). This is the best and simplest fix, only taking a matter of seconds.
  • If you are using an older version of the Mac OS or you don't have Time Machine enabled: Delete or copy and move the WTF, WDB, and Interface folders. Note: This method will reset your WoW preferences and your Add-On settings.

WindowsEdit

After restarting your computer, try the following solutions.

Deleting/Moving WTF, WDB and Interface FoldersEdit

  • Right click the World of Warcraft (Launcher.exe) icon and select "Open file location".
  • Delete or move the WTF, WDB, and Interface folders from the World of Warcraft directory.
    • Moving the folders allows one to move them back into the WoW directory if one wants to.
    • These folders are automatically created when you play WoW. Note that your interface or addons will reset.
  • One the folders may be corrupt and removing them would solve the issue.

Run WoW in OpenGL ModeEdit

  • Right click the icon that is used to start WoW and select 'Properties'.
  • In the 'Shortcut' tab, there will be a 'Target' field. At the end of the text, type " -opengl" without the quotations. Be aware of the space before the "-".
    • For example, if ""C:\Users\Public\Games\World of Warcraft\Launcher.exe"" was in the 'Target' field, it would look like this after adding the " -opengl" at the end:

"C:\Users\Public\Games\World of Warcraft\Launcher.exe" -opengl

  • Run WoW
  • If there were no crashes while playing the game, it may be a DirectX issue.
  • Please note that its not recommended to run in OpenGL on a Windows machine permanently as running OpenGL can cause wow to crash to a 132 error.

Run WoW in Windowed ModeEdit

  • Right click the icon that is used to start WoW and select 'Properties'.
  • In the 'Shortcut' tab, there will be a 'Target' field. At the end of the text, type " -windowed" without the quotations. Be aware of the space before the "-".
    • For example, if ""C:\Users\Public\Games\World of Warcraft\Launcher.exe"" was in the 'Target' field, it would look like this after adding the " -windowed" at the end:

"C:\Users\Public\Games\World of Warcraft\Launcher.exe" -windowed

  • Run WoW
  • If there were no crashes while playing the game, one should stay in windowed mode.

Run WoW with No SoundEdit

  • Right click the icon that is used to start WoW and select 'Properties'.
  • In the 'Shortcut' tab, there will be a 'Target' field. At the end of the text, type " -nosound" without the quotations. Be aware of the space before the "-".
    • For example, if ""C:\Users\Public\Games\World of Warcraft\Launcher.exe"" was in the 'Target' field, it would look like this after adding the " -nosound" at the end:

"C:\Users\Public\Games\World of Warcraft\Launcher.exe" -nosound

  • Run WoW
  • If there were no crashes while playing the game, there may be an issue with a sound card or driver.
  • NOTE: It is possible to do all three of these solutions at once. It should look similar this in the 'Target' field, depending on the directory that WoW is in:

"C:\Users\Public\Games\World of Warcraft\Launcher.exe" -opengl -windowed -nosound

    • Note the spaces after each word
    • It may be harder for one to troubleshoot the issue, though.

Run Repair UtilityEdit

  • Go to the WoW directory and look for 'Repair.exe'
  • Run 'Repair.exe' (if the file does not exist in your directory, run the WoW Launcher. Before you hit Play, look for 'Repair Tool' under the 'Help' menu.)
  • This may have solved a corrupt file issue
  • Run WoW

MiscellaneousEdit

  • Try closing all non-Windows-critical applications, and then run WoW.
  • The system may be getting too hot. Try carefully removing the side panel or case for troubleshooting and run WoW. This may be caused by insufficient cooling.
    • Clean out all the dust inside of the computer. A can of compressed air is recommended.
  • Make sure there is a sufficient amount of power going to the computer. If not, install a power supply unit (PSU).
  • Try uninstalling and then reinstalling WoW.

ConclusionEdit

If none of these solutions worked, please try contacting WoW's Technical Support department (wowtech@blizzard.com or macsupport@blizzard.com) or try posting on the WoW Technical support forums. There is also a form that one can fill out. It sends an email to a technical support member of Blizzard's staff. They usually reply to the query within 24 hours. It is found here.

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