Customer Service Forum Representatives are the Game Masters of World of Warcraft. Instead of logging into the game to deal with player tickets, they actively post on the Customer Service Forum amongst other things to help players with issues they may be experiencing. Occasionally, CSFR GMs log into the game to deal with issues that require in-game attention; otherwise they spend the majority of their time on the forums.
The CSFR GMs are based in Irvine, CA and Austin, TX.[1]
You can leave feedback for these GMs just as you would a normal GM. (e-mail WoWGMFeedback-US@Blizzard.com).
Current CS Forum GMs
(All shift times are in Pacific Standard/Daylight Savings Time (GMT -8:00 for PST; GMT -7:00 for PDT), and verified as of May 15th, 2008.)[2]
Irvine, CA
- Vrakthris (2PM to 11PM)
- Syndri (7AM to 4PM)
- Malkorix (10AM to 7PM)
- Auryk (4PM to 1AM)
- Zenlyth (7AM - 4PM, on Latin American CSF)
Austin, TX
- Aredek (5AM to 2PM)
- Reythur (2PM to 11PM)
- Orlyia (10PM to 7AM)
- Ananathes (9AM to 6PM - Latin American CSF GM)
Billing Support Representatives
Previous CSFR GMs
(Please note that when a CSFR GM disappears, the other CSFR GMs cannot acknowledge their disappearance; they also cannot acknowledge others speaking of them.)
Forum lingo
CSFR = Customer Service Forum Representative
SBTALOL = Server Busy, Try Again (LOL)
Quoted for Turtle = Auryk's way of saying "Quoted for Truth".
Soon™ = Soon