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Web Chat and Phone Number Availability

In January 2013, Blizzard introduced live in-browser web chat as a support channel, and changed how the Battle.net Support website makes contact channels available to players. Depending on the player's selections, the support site offers the option to either file a ticket, use web chat, or call a phone number. As part of this change, Blizzard no longer lists phone numbers for support widely on the site.[1]

In World of Warcraft

WoW Icon 16x16 This section concerns content exclusive to World of Warcraft.

In World of Warcraft, the term "support" usually means a type of class that can be useful in groups without engaging in direct combat most of the time. Healing classes are often considered "support" classes, but the term is vague and not well defined.

Blizzard Support

Official blizzard seal

Sometimes, support can refer to Blizzard's Billing, Customer, Game or Technical Support accessible by phone, e-mail, web, or in-game.

Blizzard has recently updated their general support site for tracking support tickets (requires login):

World of Warcraft

In-game

Main article: Customer Support window
In Patch 5.3

Starting with Patch 5.3, players are able to access the support knowledge base in the game.[2]

Web site

The following WoW Icon 16x16 issues may be handled via Blizzard's Support web site:

Technical Support
  • Blizzard Downloader, Connection Issues
  • Crashes, Errors, Lockups, Video and Sound Issues
  • Installation Issues
In-Game Support
  • In-Game General Questions
  • Bugs and Environmental Issues
  • Quest Issues
  • Player Disputes
  • Character Problems
Billing & Account Services
  • Getting Started / Account Setup
  • Authentication Keys
  • Billing and Payment Information
  • Account Maintenance & Information
  • Password/Account Recovery
Account Administration
  • Account Action and Closure Disputes
  • Unauthorized Character Transfer Assistance
  • Disabled Account Retrieval

References

  1. ^ Blizz 2013-01-12. Try Live Web Chat to Contact a Game Master. Blizzard Support Blog (US).
  2. ^ Blizzard Entertainment 2013-04-10. In-game Browser and Support Tools in 5.3. Official World of Warcraft Community site (EU).
       Blizzard Entertainment 2013-04-09. In-game Support Site Access and Tools in 5.3. Official World of Warcraft Community site (EU).

See also

External links

General support

Web
Facebook
Videos
News

World of Warcraft support

Icon-time This section concerns content that is out-of-date. Reason: Many blizzard.com links are now battle.net links.
US
EU
Mists-Logo-Small β
WoW Icon 16x16 News

Warcraft III support

Warcraft II support

Warcraft I support

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