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Technical support

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Technical support, commonly known as "tech support", is the segment of Blizzard responsible for technical issues in their games and cases are usually handled on a game-specific basis.

They can be contacted in US and Oceanic through the following methods: All Products (en-US)

They can be contacted in Europe through the following methods: World of Warcraft (en-EU)

Support Numbers

Some of the phone numbers below are given as "Billing/Support" contact numbers, but support agents seem to give out tech support numbers as the same numbers in their support blue posts.

Web chat and phone number availability

In January 2013, Blizzard introduced live in-browser web chat as a support channel, and changed how the Battle.net Support website makes contact channels available to players. Depending on the player's selections, the support site offers the option to either file a ticket, use web chat, or call a phone number. As part of this change, Blizzard no longer lists phone numbers for support on the site.[1]

US

Phone Support
Automated: 1-800-592-5499
Speak to a live representative in Spanish 10 AM – 6 PM Pacific Time[2]
Speak to a live representative in Portugues 6 AM – 2 PM Pacific Time[2]
7-Day Support
  • US: 1-800-592-5499[3]
  • Brasil: 0-800-892-1630[4]
  • Chile: 1230-020-5554[3][4]
  • Mexico: 001-888-578-7628[3][4]
  • Argentina: 0800-333-0778[3][4]
E-mail

The e-mail support addresses are no longer monitored. If you attempt to e-mail them you will receive an automatic message to this effect.

Europe

Phone Support
Technical Support is available in all languages 09:30 AM to 6:30 PM (British Time)[2]
Technical Support is available in all languages 11:30 AM to 7:30 PM (Paris Time)[2]
Seven days a week
Phone
* Denmark 80 60 22 15 * Finland 0800 97443  
** Ireland 014897164 ** Italy 02 69430628
** Netherlands 020 2035145 * Norway 800 83997
** Poland 022 3060409 * Sweden 020 1605821
** United Kingdom 020 34502175 ** Austria 01 206091415
** Belgium 02 2008688 ** France 01 57324089
** Germany 069 380789184 * Russia 8800 5550106
** Spain 912757763 * Switzerland 0227614078


Phone support is provided in English, French, Spanish, German and Russian. As we have many nationalities in Blizzard Europe, we may be able to answer your queries in other languages but this service cannot be guaranteed.


* Toll free number. Charges may still be applied by provider if calling from a mobile or surcharged phone.
** Caller paid number. Caller is responsible for the cost of the call via their phone provider.

Oceania

Phone Support
Technical Support is available 08:00 AM to 1:30 PM and 6:00 PM to 10:30 PM (Australia Eastern Time)[2]
  • Australia: 1-800-041-378[3][4]
Technical Support is available 10:00 AM to 3:30 PM and 8:00 PM to 12:30 AM (New Zealand Time)[2]
  • New Zealand: 1-800-452-520[4]
Seven days a week
Other southeast Asia support hours are not known, so far.
  • Singapore: 1-800-328-8881[4]

Other international

Phone Support
  • Other: (949) 955-0283[4]

Videos

Blizz Customer Support Videos
WoW - Account security: General tips WoW - What to do after being hacked
How to use the Battle.net Physical Authenticator How to use the Battle.net Mobile Authenticator

References

  1. ^ Blizz 2013-01-12. Try Live Web Chat to Contact a Game Master. Blizzard Support Blog (US).
  2. ^
  3. ^
  4. ^ a b c d e f g h Blizz Vrakthris 2011-04-20. #14 - Paid faction change: Contact blizzard support. Official Customer Support forum (US).

See also

External links

Battle.net
Blizzard
Videos
News

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